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Compliments, Concerns, Complaints

An effective organization requires a clearly communicated expectation to honor and follow an established chain of command by all the organization’s members and stakeholders. This practice assists in building respect and trust for all, and provides the most effective way to address any issue that may arise. In our school district of over 26,000 students, 3,500 employees, and thousands of parents it is even more critical that this practice is honored.

To assist you with any issue, please check the “Who Does What” list for immediate assistance. If a parent is having an issue at their child’s school, we highly recommend the best place to start is always with their child’s teacher. Nearly always, any matter can be addressed appropriately at that level. But if not, the principal desires the opportunity to hear any matter associated with the school they are charged to lead. Please give them that opportunity. An unresolved concern beyond that level should be shared with the Executive Area Director for your child’s school (click for listing) (email Cathy Swanger) (email Kwame Carr). If you have a concern regarding a discipline matter you should direct your correspondence to the Assistant Director of Student Support, James Strong. (email James Strong).Matters that remain unresolved and have exhausted this requested chain of command may be brought to the attention of the Office of the Superintendent.

Please be mindful that our Board Members are governed by State Law and SACS accreditation guidelines which focus their responsibilities in the area of policy, and generally are precluded from being involved in operational and student management issues.

Our goal as a district is to always serve our students, parents and community in the most effective way possible. Your help in following this protocol is very important to our success.  

Douglas County School System • 9030 Highway 5, Douglasville, GA 30134 • Phone: (770) 651-2000 Copyright © 2018 Douglas County School System SCHOOLinSITES